Help Center

We carefully select our meat from certified farms that follow ethical and sustainable practices. Our suppliers prioritize animal welfare, ensuring high-quality, hormone-free, and responsibly raised meat

Our meat is freshly cut and packaged daily in temperature-controlled conditions. We use vacuum-sealed and refrigerated packaging to maintain optimal freshness during storage and delivery.

Yes! We can prepare custom cuts based on your preferences. If you need a specific portion size or a special cut, please contact us before placing your order.

Absolutely! We offer a range of ready-to-cook specialties, including marinated cuts, handcrafted burgers, and gourmet pre-seasoned meats.

Our expert butchers are happy to assist! You can follow us on our social pages or reach out via email or chat, and we’ll recommend the perfect cut based on your dish and cooking method.

We currently ship across Europe. If you’re unsure whether we deliver to your area, enter your zip code at checkout or contact our customer service team.

We use insulated, food-safe packaging with cooling elements to maintain freshness. All meat products are vacuum-sealed to ensure quality and safety during transit

Orders are processed within 24 hours. Standard shipping takes 24-48 hours, depending on your location. You’ll receive tracking details as soon as your order is dispatched.

Yes! At checkout, you can select your preferred delivery date. We recommend choosing a day when someone is available to receive the package to ensure freshness.

While we strive for timely deliveries, unforeseen delays may occur. If your package is significantly delayed, please contact us, and we’ll assist you immediately.

You can modify or cancel your order within 1 hour of purchase by contacting our support team. After this timeframe, orders are processed and cannot be changed.

If you receive an incorrect or damaged order, contact us immediately with photos, and we’ll resolve the issue by offering a replacement or refund.

Due to food safety regulations, we cannot accept returns. However, if there is an issue with your order, please reach out, and we will work on a solution.

Our delivery service does not require a signature, but we strongly recommend that someone is present to receive the package. If left unattended, we are not responsible for spoilage due to delays in refrigeration

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Some regions can pay with Cash on delivery. For business or bulk orders, bank transfers may be available upon request.

Yes, we use industry-standard SSL encryption and secure payment gateways to ensure your transaction is fully protected.

Yes! An invoice will be emailed to you after your purchase. If you need a customized invoice, please contact us.

All our meat is freshly cut and delivered never frozen, unless otherwise specified. If you choose frozen options, they are flash-frozen to preserve quality.

No, our meat is 100% natural, with no added preservatives, artificial flavors, or chemicals. We believe in providing pure, high-quality products.

We recommend refrigerating fresh meat immediately and consuming it within the suggested time frame. For longer storage, vacuum-sealed meat can be frozen for optimal freshness.